New service development processes vary widely from company to company. Many use ad hoc processes to generate new services, however this approach frequently leads to disappointing results. Client Dimensions uses a formalized approach to ensure that new ideas are fully vetted and developed to succeed.

Discover new sources of revenue generation and exploit new marketplace opportunities 

New Service Positioning

We work with your key team member to determine market opportunities and generate many ideas for a new service that may fill the market needs.  We then refine the potential new service to ensure it is different from the organization's existing services.   We also ensure that the potential service is consistent with the company's strategy and competencies.

Concept Development

We do further analysis and refine the abstract ideas into a concrete service. We work with your team to develop early prototypes (drawings, flowcharts) to communicate the service concept to prospective clients and obtain feedback. This is an iterative process that helps refine the concept and generate a value proposition,

Implementation

We help create implementation plans to complete the service concept; developing personnel procedures and training; design and select supporting goods and materials; and refine the overall sequence of steps in the service-delivery process.

We continue support to iteratively develop and refine the overall service-delivery process model and specific elements of the service. We then help select opportunities for conducting prototype tests with actual clients.

Market Roll-out

We help role out the service to clients, helping with marketing plans and sales processes.  

Performance Evaluation

We then provide an analysis of both market and operational results to ensure continuous improvement of the business development and service-delivery systems.